Customer Testimonials and Reviews
At Great Lakes Carpet & Tile, nothing is more important than the trust and satisfaction of the homeowners we serve. We have been in business for over 50 years, and in that time, we have delivered superior service and consistent results for thousands of happy, satisfied customers throughout the Central Florida area.
We invite you to read some of our customer testimonials that we’ve received.
Sept 7, 2018 – Carmine P.
“Great Lakes was outstanding. Prior to our installation, I suffered an accident and was hospitalized for 17 days and then required months of rehab. In this stressful time, they worked very closely with my wife to make sure our business arrangement did not interfere with family matter. Thank you Great Lakes for your support.
Oct 3, 2017 – John & Annette M.
“Thank you for the vouchers! We especially want to thank your Salesman, Chip in your Ocala store. After our first purchase of flooring we wanted to purchase additional flooring for our kitchen. Our first thought was to go back and see Chip at Great Lakes rather than any other flooring store. This was based on our positive experience during the first purchase. Well, Chip didn’t disappoint us and once again came to our home and offered his professional advice as to what would look best in our kitchen. We followed Chip’s advice, placed the order and it as installed yesterday. Over the years we have dealt with many salespersons but Chip has to be the most professional, thoughtful and honest of all! Chip we found wasn’t the “typical” commission biased salesperson. He guided us to what our budget could afford and a beautiful finished project. To top it off, Chip phoned us last night to make sure we were completely satisfied! We hope this e-mail can in some way recognize Chip as an outstanding person in your Company. Thank you very much.
July 10, 2017 – Marian S.
“I had two panels of laminate in my kitchen coming up and we needed to have someone from Great Lakes Carpet and Tile come and take a look and fix it. I just want to thank Great Lakes for the great service I received. I will definitely recommend them; they came in an hour’s time to fix my flooring. I will be in need of carpet soon and I plan use Great Lakes.
Dec 29, 2015 – J. S
“Absolutely beautiful.” Those were the exact words my wife used when she saw her new hardwood floor. We heard a radio ad for Great Lakes Carpet having a sale on hardwood so we visited your Lady Lake store. The salesman was very polite and helpful. He showed us many samples.The price was excellent and the installers were first class.The service provided to us from start to finish was very professional. I strongly recommend to anyone looking for a new floor to visit Great Lakes Carpet!
Dec 02, 2015 – Russell G
I brought in a Great Lakes Carpet ad from my local newspaper to the store. The salesperson at Great Lakes took me to the exact product I was looking for that was featured during the Flooring Sale. The ArmorMax flooring was exactly what I was looking for. The price was great, the service was great, and the installation crew were knowledgeable, courteous and true professionals. If you need flooring-give them a call. I’m delighted with their service; you will be too.
Jul 12, 2015 – J. K
I would just like to say thank you to all the staff at Great Lakes Carpet and Tile in Wildwood for the tremendous job they did on my new hardwood floor. When I visited the store, it was a little overwhelming with all the different choices of floors. My husband wanted laminate and I wanted hardwood.The salesman gave us the pros and cons and we eventually chose an engineered hardwood. They came and measured and within a week, had their professional installation crew, arrive when promised and do a fabulous job. They removed the old carpet, cleaned up everything when completed and took the old floor away. I would recommend Great Lakes Carpet & Tile to anyone looking for a very professional flooring store who are true to their word…from start to finish.
Jul 02, 2015 – D. A
I’m just blown away after dealing with Great Lakes Carpet & Tile in Lady Lake in The Villages. I can’t remember the last time any store actually followed through on what they advertised. I saw their newspaper ad, visited the store. They had the product at the price advertised. It included full installation with pad plus a lifetime guarantee. The price was excellent! They showed up right on time, removed the old carpet, installed new carpet-wall to wall, then cleaned up the mess and recycled it.They even sent a person the next morning to inspect the work and made sure I was satisfied. If your looking for a new floor, these are the guys to call. They’ve been around for 50 yrs. and they really know their stuff.
Jun 26, 2015 – L. M
I know many customers will relate to this story. You go to a big box store like Home Depot thinking you’re going to get a great price from professionals who can help you do it yourself, only to be totally frustrated with staff who don’t know what they’re talking about. I could’ve spent $4,900 at Depot for a laminate floor. But they wanted to charge me for a measure, charge me for installation, charge for extras (underlay), etc, etc, etc. My neighbor told me to try Great Lakes Carpet & Tile. I’m glad I listened. 100’s upon 100’s of laminate floor styles to choose. Advertised prices that included full installation, free measure, free lifetime installation guarantee and a price that saved me over $700 vs the big box. But the most impressive thing I found, was how knowledgable they were. The floor was in-stock and installed in my home within 4 days. They followed up to inspect the floor and made sure I was happy. Tired of the hassle of shopping at big box stores for floors- give Great Lakes Carpet a try, they will be a breath of fresh air!!
Jun 02, 2015 – B. H
Thank you Mr. Tom Urban at Great Lakes Carpet and Tile for helping me get a new hardwood floor installed. You and your staff, were excellent, from the first visit to the last handshake. You folks saved me money, saved me time and installed a beautiful hardwood floor for a lot less than a couple of other stores I visited before you. What really set you and your staff apart from the rest was your honesty and integrity. You followed through on everything you promised. I was even surprised to have a quality control technician stop by the following day to make sure everything was satisfactory. I’m thrilled with the floor, but more importantly-“extremely happy” with having you restore my faith that there are still retailers who still do business-the old fashioned way-…true to their word, every step of the way. You now have a customer for life.
May 26, 2015 – A&S B
I wanted to write to let you know how wonderful the flooring in our home looks. I want to thank your staff for taking the time to show us a wide selection of flooring. Then measuring and arranging installation. As you know it’s the little things that matter and that make a good company great! Our neighbor came over this week-end and wanted to know who did the floor because she would like to have her floor redone. Of course we told her about the great service we received and how much we love our new floor from Great Lakes Carpet & Tile. Thank you so much for everything!
May 05, 2015 – H. G
Just a short note to the folks at Great Lakes Carpet and Tile for the fine job of installing new ceramic floors in my kitchen and bathrooms. Your price was excellent, the service at the store, very professional and the installation went without a hitch. Your installers were on time and finished when promised. They even removed all the old floor and vacuumed and cleaned up. I’m extremely happy with the whole experience. And the best part was , you saved me a lot of money. Thanks Once again, I’ll let all my friends know, that Great Lakes Carpet and Tile provides service and price ,like no other.